Returns & Refunds

Your consumer rights

Our goods and services come with rights under the Australian Consumer Law that cannot be excluded by this policy or our terms. For a major problem with a product, you may choose a refund or replacement. Other remedies may apply, depending on the problem. Nothing here limits rights available under applicable law.

Damaged, faulty or incorrect items

Email connect@worshipme.love as soon as reasonably possible with your order number, a description of the problem and photographs where practical. Do not continue using a product that appears damaged or unsafe.

There is no blanket 48-hour or 14-day cutoff that removes your statutory rights. An opened product or missing original packaging does not by itself remove those rights. We may reasonably assess the problem before agreeing a remedy.

Change of mind

For hygiene reasons, we do not accept change-of-mind returns of opened body oils or other opened intimate-use items. For an unopened item, contact us before sending it back so we can confirm whether a discretionary return can be accepted. This restriction does not apply to remedies for faulty, unsafe, incorrectly supplied or misdescribed goods under consumer law.

Returning an item

Please contact us for return instructions before posting anything. Keep your proof of purchase and any return postage receipt. When a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return costs as required by law.

Refunds and replacements

We will explain the agreed remedy and its timing after assessing your request. An approved refund is returned to the original payment method where possible; your payment provider may take additional time to display it. A replacement is subject to availability and your applicable rights.

Orders that have not arrived

Contact us with your order number and tracking information. We will investigate with the carrier and explain the available next steps. Your rights are not conditional on accepting store credit.

Further information

The ACCC guide to repairs, replacements and refunds explains Australian consumer guarantees.